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The casino is kept in check by eCOGRA, which ensures that all UK online casinos abide by industry standards for providing player protection by protecting minors, preventing compulsive gaming, encouraging self limits and self-exclusion.
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Variety of bingo games. Limited Welcome Bonus compared to other online casinos. Free Roulette The thrill of watching the spinning red and black Roulette wheel has long served to grip many avid gamblers around the g The player played with Casino for several days and during that time he got some small winnings and withdrew some of the money.
Everything was fine until he won a bigger amount and tried to withdraw it. Very confusing and unresolved complaint without a further update.
After a long payout process, the player received a non-cashable cheque from the casino. The cheque was returned to the casino.
Soon after that, the support started to be rude and later on became non-responsive. There is no further update available.
Besides the fact that he was currently in Poland, he sent all the notarized evidence to the casino. Still, we cannot say if this had helped or not and the case remains unresolved.
The account was closed and the winnings were seized. When he tried to login into his account, it was closed and all the funds were seized.
After he contacted the casino a few times, they informed him that they would need additional documents to verify his identity in order to reopen his account.
He resubmitted those documents for verification. There is no further information on the case. Shortly after the player contacted the casino for missing money from their account, it was blocked for security reason.
After a trouble with logging in to his account, the player reset his password. When he successfully logged in, he discovered that his money was gone.
After he explained his situation on live chat, the casino blocked his account immediately due to security reasons. There is no further update on this complaint due to both parties stopped responding.
A lady was disconnected during her play and had proved that she had won, but the casino tried to compensate her with a much smaller amount.
The whole story is very interesting. The lady was disconnected during a spin and her screenshots indicated that she might have won some money.
The casino firstly compensated her the value of the spins but she pointed out that there was a win. How the case ends is a mystery: Show 8 similiar complaints with 1, black points in total for this casino.
Stupid excuse or fraud. Technical problems caused that the player always lost the bonus rounds and the winnings generated from them.
A regular player pointed out that in the month of July , the casino experienced lots of technical difficulties. Each time when it happened to him, he lost all the bonus money generated from the bonus rounds.
There is no further update on how this situation ended. Delayed payment, likely paid. Extremely long withdrawal process. Show 1 similiar complaints with black points in total 50 for this casino.
A regular player ended up with a locked account when he tried to withdraw his winning. A player who had played with Casino for half a year ended up with a locked account when he had tried to withdraw his winning.
Unfortunately, the case remains unresolved. Sin from the past. This casino has lots of unresolved complaints from its past. Until , this casino fails to resolve lots of complaints mostly concerning delayed payments or technical problems.
We decided to not to mention each and every one of them individually but to group them into one complaint marked as "Sin from the past.
These players were accused of a bonus abuse or an excessive free bonus bingo play with all their funds being confiscated.
We decided to group a few complaints together and make this sad story shorter for you. When you click on the link, it will show you each and every one on these complaints.
The casinos usually closed the players accounts with their deposits still on it and felt no remorse doing so.
They would never provide the players with a relevant proof of the accusations, they would just simply do as they like. Many, almost all of them, are never resolved.
Therefore, dear players, please be careful. The casino failed their players in numerous ways and actions. The casinos failed to process the self-exclusion requests correctly and that effective customer identification checks were not in place.
The Gambling Commission has found that has breached a number of social responsibility codes in relation to self-exclusion requirements and customer interaction.
This will be returned to customers either by way of prior customer withdrawal or by way of refund. Hopefully, this issue will be resolved quickly so there would be no more loses like these and the customers would start enjoying playing at the platforms again.
Show 2 similiar complaints with 0 black points in total. Player experienced troubles during a live roulette play.
Based on the logs from the servers, the player never made a bet, but money for this bet was missing. There is no update available. The player felt disappointed that the casino has failed to enforce their self-exclusion policy.
Show 7 more complaints. More Details Less Details. Available for following countries: Register at ladies Casino.
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